Orders take 14-21 business days to be processed, sometimes longer for custom items.
**United Kingdom Customers - Orders will not be able to be rang out through the website you must purchase through the shops etsy to cover the VAT**
All items are sent through USPS with a tracking number provided through an email once your order has been sent out.
The shop is not accountable once your product leaves with the delivery company, if your product is damaged in anyway and you are in the US please send me photos of your box as well as the contents broken so I can work with the shipping company regarding a claim, regarding out of the US orders insurance is additional. priority mail for domestic shipping also covers insurance, please message me prior to your purchase if you would like to have this added so we can ensure the pricing is correct.
I do not control the packages once they leave me so if it has been a few days with no update please understand that with the virus and short staffing they are doing the best they can with limited support!
For international shipping if there is any customs to receive the item the shop is not responsible for any additional fees to receive your package.
I currently ship three days a week and more if I am able to, but Monday, Wednesday and Friday are my primary shipping days to ensure my contact is limited.
Being a one person shop, with a fulltime job, means your order will take 10-14 days to be shipped if it is premade, one piece or 100 I work the orders as they come in to ensure everyone is handled in the same respect regarding their orders.
If your order is damaged please send me a photo of the item as well as the box so I can work towards a resolution for you.
If for some reason an item is missing please reach out and let me know!